Board Thread:Questions and Answers/@comment-32693258-20170726222738/@comment-47205-20170727071439

If you're using the disc version, it hasn't had online capabilities since March when EA released some new DRM-related updates. You'll have to download it via Origin or Steam instead. For Origin, there's a chance it will automatically be available because you have the disc version, but if not, you can contact EA to get it without paying for it again.

If you're not using the disc version, I don't know. The servers might just be temporarily down.