Board Thread:Questions and Answers/@comment-25149285-20140707095620/@comment-1073312-20140707101925

Okay, this is a major glitch but a common one, a solution for PC users is written here. If that doesn't work, all I can suggest is a reinstallation or to look elsewhere. Sadly I don't think there is any technical support from the official Spore site anymore but because this is common there should be more solutions out there.